1 reviews | Active since Sept 2018
Edgars ****
Hi, I received the following message over the weekend (Saturday) : Dear Daniel,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to RMCS to address your overall concerns within the next 48 hours.
Your reference number remains the same: ********** 0333/GO
Kind Regards
The Edgars Team *** Now instead, i got a call from another one of Edgars consultants who instead of taking my query forward, he came with a story that I heard from others when I started with my query.
The so called RMCS hasn't contacted me. I even went back to my old Blackberry Z10, the phone I was using on 13 December 2014 since they claimed that I had responded to an sms and subscribed to a Mobile content fee. Though my phone still has a full record of the sms's that were left on the device, there is no sign of an sms from RMCS.
The constant who called me yesterday promised to call me by end of business on the same day, to this point (Tuesday) I havent heard anything.
This is simple. It is clear case of a **** that is being run by Edgars and the so called RMCS. They **** R19, 99 and now upped to R24, 99 from customers and obviously they earn millions if not billion through this ****. Browsing through the net, i saw a lot of people who have been victims of the same ****. How Edgars keeps charging these amounts on our accounts, it baffles.
Edgars should take note that I am not got rest until I get my refund. I never signed any contract with you or RMCS. You referred me to Vodacom to get proof, I got nothing. My phone also has nothing. I asked from you proof of a signed contract, there's nothing. Please refund me before I declare a war on you.
Regards, Daniel
Thank you for making contact with us.
Kindly note all concerns you have raised regarding the subscription have already been addressed with RMCS management team.
We subsequently received feedback confirming that you been contacted and that you took up the product via direct marketing which is done through the customer’s own cell phone.
In addition you were advised that you may contact your service network provider to confirm the dates and times.
NB: Refund is still declined.
We have referred your complaint again to the team to address your latest complaint.
Reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Thank you for making contact with us.
Kindly note all concerns you have raised regarding the subscription have already been addressed with RMCS management team.
We subsequently received feedback confirming that you been contacted and that you took up the product via direct marketing which is done through the customer’s own cell phone.
In addition you were advised that you may contact your service network provider to confirm the dates and times.
NB: Refund is still declined.
We have referred your complaint again to the team to address your latest complaint.
Reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,