1 reviews | Active since Nov 2018
Edgar’s Santon City - customer- lack of interest
We spent R 93613,60 on perfumes at Edgar’s Sandton City on the 11/11 . The transaction went through twice and we have subsequently been promised that the additional R 93613,60 will be repaid into our account. We have since been pushed around from pillar to post and no nearer to getting this money back , after daily phone calls to no success.
Over and above having spent a fortune at this store , we were also misinformed on one of there fragrances and ended up giving a male dominant fragrance to ladies who in return informed us that it was a male dominant fragrance ( to our huge embarrassment) . I’ve had to subsequently purchase additional perfumes for these ladies in embarrassment.
Still no news on my R 93613,60.
Just how serious does Edgar’s value their clients .
Furthermore we apologise for the embarrassment caused to you with regards to the incorrect fragrance that was sold to you and presented as a gift .Once again we apologise for the disappointment caused to you.
Kind regards
The Edgars Customer Experience Team
Furthermore we apologise for the embarrassment caused to you with regards to the incorrect fragrance that was sold to you and presented as a gift .Once again we apologise for the disappointment caused to you.
Kind regards
The Edgars Customer Experience Team