Edgars Sandton City Chanel Counter

To whom it may concern,

I visited your Chanel Counter this evening ( 14 August 2018 ) around 19h excited to purchase a foundation. The lady at the counter told me straight that Chanel does not cater for women of colour and that she basically could not match me. She did not even try, she also said that even for white people,the brand does not really work and it is hard to match any skin tone especially women of colour ( she referred to Black Women ). I made a remark that the poster right at the counter has 3 women each of different shade advertising that the brand caters for a wide racial bracket but she was not interested. So I asked her what brand she uses since she is a woman of colour ( black woman) working for a brand that does not cater for black women? She told me that she has to mix 3 colours of Chanel foundation in order to get her colour, I asked her what colour, she was not interested in showing me. So I stated that * You mean Chanel does not have products for black women * she basically agreed. So I'm not sure why a black woman is an assistant for a brand that does not cater for women of colour ( Black Women especially) Which was a shock to me since I have seen dark foundations and black women using Chanel foundations. So it's either a training issue or she just wasn't interested in assisting me which is the last thing a customer expects when wanting to purchase a product. I asked her if that meant she couldn't sell anything to me and she said yes, there was no effort on her part to sell something . I am a Black woman ,colour NC45 in Mac which is still dark for my complexion and was surprised that Chanel has nothing close to my colour shade, NC45 falls in the lighter shade for Black Woman . I visited another cosmetics counter next to Chanel and there was no assistance there so i moved to the ' black up' counter and the lady matched me, I was ready to purchase but then she did not have stock of the colour she matched me with. I then moved to the Christian Dior counter,the assistant matched me ,I was again ready to purchase 2 different foundation colours but he didn't have stock of any of them. Very disappointing with the Chanel Counter and the fact that there is just no stock of anything to the other counters. Edgars Sandton really !!! With so much options on the market,you need to up your game. I would like to get in contact with who ever is in charge of the Chanel Counter. I have also contacted the Chanel head office as well.

Regards, Dissapointed customer