ZN
Zinhle N
1 reviews | Active since Jun 2015
18 Jun 2015, 09:09
Edgars ruined my Credit Bearue
On the 17/11/2014 I was retrenched, I submitted my documents to the store, a lady from Hollard Called me and said I Must resend my documents on the 15/12/2014. January I received an SMS saying they will take me to Legal, I was surprised because I sent my documents. On the 27/02/2015 I got this SMS Your Hollard claim wf**** has been approved. Payment will be made into your nominated account. For any queries call ***. I went to the store to do a follow up several times but I'm not getting any feedback or help. Its been 7 months now and I'm still receiving SMS saying they will take legal action and I'm even getting postal letters. Please help me
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Edgars's replyOfficial
19 Jun 2015, 12:56Hello OagileN,
We must sincerely apologise for the overall experience. Kindly note the claim was approved and it needs to update on the account. We have referred this query to the accounts department to address.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We must sincerely apologise for the overall experience. Kindly note the claim was approved and it needs to update on the account. We have referred this query to the accounts department to address.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply19 Jun 2015, 12:56
Official
Hello OagileN,
We must sincerely apologise for the overall experience. Kindly note the claim was approved and it needs to update on the account. We have referred this query to the accounts department to address.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We must sincerely apologise for the overall experience. Kindly note the claim was approved and it needs to update on the account. We have referred this query to the accounts department to address.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***