Edgars ruined my birthday!!

I am completely upset with the services that I have received from Edgars. I app**** for an account on the 29th of January this year, with a copy of my ID, I made it clear to the lady assisting me that my ID has been ****** which is why I only have a certified copy. I then asked this lady if I would be able to activate this account with this ID copy. she said yes, it should be approved the next day, then I may begin my shopping.

the next day I came and found that the lady was not available and the available lady told me that I need to come with my original copy. after back and forth argument between this lady stating that I was told I may come to activate with my copy. I decided to accept the situation and go home. yesterday I received a call from someone at Edgars asking me why I have not activated my account, I mentioned that because I am still waiting for my ID document from home affairs.

I assumed it was someone from the Edgars where I app**** for the account. the lady on the phone asked me why I haven't activated my account, yet it was approved over two weeks ago and that she mentioned the amount that I had been credited, I then explained what happened with my ID again and what happened when I came last time with the copy. she said I can come and activate my account with a temporary ID if I have one. we said our goodbyes and agreed that I will definitely come and activate this account tomorrow. I was so excited as that would be on my birthday and I can finally get the work clothes I have wanted for my new job.

i woke up early in the morning, took unpaid leave and went straight to home affairs to apply for this temporary ID, to my surprise when I arrived at Edgars I was told that they are unable to take my temporary ID, that I went to go and apply for because they told me I could use it!!! I spoke to everyone from customer service who then transferred me to their supervisor who said she would need to call ***** and inquire about this situation. ***** said they dont know who said that but they may use their discretion and issue me the card. they were all afraid to do so and I asked to speak to the person in charge of all of them, as I said I cannot be made into a puppet, being told different things by different people from the same company regarding the same issue!

I took my time and money to go and get this temporary ID that was suggested by you guys only to be rejected after all of this. Edgars has completely ruined my birthday. I don't know how you could be so unprofessional, contradicting yourselves like this. I am truly disappointed, as I have been a long and loyal customer from high school and varsity and now that I work I chose to open and build my credit with you. it is not kind to toy with your customers