LW
Lincoln W
1 reviews | Active since Dec 2010
04 Dec 2015, 11:44
Edgars Rosebank Mall has terrible customer service
I returned a denim jean for another size, i had the receipt but not the tag, they refused to accept it. Now i must take the denim to tailor to adjust the size... i paid R800.00 for this jean. i mean come on this is not how you treat customers, if this is not resolved i will pay my account up close it and open a Markhams or Truworths account.
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Edgars's replyOfficial
05 Dec 2015, 12:45Hello levon03,
Thank you for making contact with us.
Our policy states that an exchange will be granted with all the tags attached to the garment and a valid proof our purchase ,as this will enable the store to scan the items. Furthermore branded items are stocked at all other retailers as well.
We will escalate your query to the store manager who will be in direct contact with you.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Thank you for making contact with us.
Our policy states that an exchange will be granted with all the tags attached to the garment and a valid proof our purchase ,as this will enable the store to scan the items. Furthermore branded items are stocked at all other retailers as well.
We will escalate your query to the store manager who will be in direct contact with you.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Edgars's reply05 Dec 2015, 12:45
Official
Hello levon03,
Thank you for making contact with us.
Our policy states that an exchange will be granted with all the tags attached to the garment and a valid proof our purchase ,as this will enable the store to scan the items. Furthermore branded items are stocked at all other retailers as well.
We will escalate your query to the store manager who will be in direct contact with you.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Thank you for making contact with us.
Our policy states that an exchange will be granted with all the tags attached to the garment and a valid proof our purchase ,as this will enable the store to scan the items. Furthermore branded items are stocked at all other retailers as well.
We will escalate your query to the store manager who will be in direct contact with you.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***