Edgars Robbing People

On 02 September 2020 I called the customer service line to close my account. I had an outstanding balance of R39. I made the payment while the consultant was on the line and she confirmed that she had closed my account for me. Around 04 October 2020 I called the call centre again to confirm that my account was closed and the call centre agent confirmed that it was. A few days later, I received an sms with a statement link. When I checked, there was an outstanding balance on the account. Bear in mind that I had not used the account in several months, and confirmed that my account was closed. I received another SMS on 22 October 2020:

Our records still reflect an amount of R117.11 owing towards your Edgars acct. An urgent payment is required to rectify your acc status.Tel:***

I called the call centre and spoke to an *********** man who claimed that he could not access the system to check why I was still receiving a statement or why there was an outstanding balance. He simply could not help me. He said that he would ask the accounts department to call me within 48 hours. He asked me to send an email (and provided an address that did not work). I found another email address and sent an email. I have never received a response to the email or a call that was promised to me. Today, 30 October 2020, I received the same SMS again:

Our records still reflect an amount of R117.11 owing towards your Edgars acct. An urgent payment is required to rectify your acc status.Tel:***

I refuse to pay any more hard earned money to Edgars who are simply robbing people. I don’t want my credit rating to be affected because of an *********** company.