Edgars Robbing Customers

I had done a payment of R2000.00 on the 2nd of October 2020 at Edgars Red Square La Lucia Mall. However the lady said that the payment did not go through. When i contacted Standard Bank on the 5th and 9th of October they had confirmed that the money was debited of my account and that they (Standard Bank) could not reverse the payment. I have contacted Edgars several times, I have called the call center on numerous occasions and to date this issue has not been resolved. Edgars has not contacted me to resolve this matter. I am now reverting to legal assistance to resolve this issue.