Edgars/RMCS pathetic service

<p>Edgars/ RMCS – Vodacom airtime</p> <p>During October 2015 Edgars offered a six-month special on airtime. I believe it was R30 pm for R50 worth of airtime over a period of six months.</p> <p>I app**** for this and duly received the airtime and my Edgars account was billed accordingly. However, after eight months this still continued, and I requested the Edgars manager is Sasolburg to cancel it.</p> <p>I was notified that this has been done, and the airtime and billing duly stopped.</p> <p>In middle September 2017 I entered into a new cell-phone contract with Vodacom, and they notified me that there was an existing contract that would expire end November on my cell number with a company by the name of RMCS.</p> <p>I immediately contacted Edgars and stood by when the manager phoned RMCS to cancel this “inactive contract”. I got notified via sms by RMCS that this was duly done. Not so. A month later myself and Edgars went thru the same process again, as Vodacom assured me that this “contract” was still on my number, and my new contract could not commence until the old was cancelled.</p> <p>Today, the 2nd of December this “contract” still exists, and on Edgar’s managers insistence they undertook for the third time to cancel it. (This is now month number 25 of a 24 month contract that was advertised as a six month special)</p> <p>I have sent them several e-mails at ********** but had no response. Their helpline ********** 011 just does not respond. I have phoned them six times during the past two months, but in all cases I hung up after 10 – 15 minutes of canned music.</p> <p>As this group answer their phone as the Jet/Edgars airtime helpline, I am of the opinion that Edgars must be held responsible - at least partially - for this poor service.</p> <p>What do I do to get some action out of this clearly dysfunctional entity?</p>