Edgars RMCS contract

I recently lost my phone, together with my sim card, and when I called Vodacom for a simswap I was advised to contact RMCS as my sim is under contract with them. Firstly, I didn’t sign/give any consent to be binded in contract , this was very confusing. Apparently Edgar’s automatically puts you under this contract !?

For 2 weeks now, I have been going back and forth trying to get them to assist me with getting the simswap done, but still no one has gotten back to me. I have even sent numerous emails to which I receive no reply.

This is very frustrating as I only want this contract to be cancelled so I can get my simswap done. For the umpteenth time, I am asking Edgar’s to please assist me by removing me from any affiliation with them.