Edgars Riverside Nelspruit - Worst Service Ever

<p>i placed an online order on the 03 May 2017 which was to be delivered to Edgars Riverside in Nelspruit.</p> <p>i was advised by the call centre NUMEROUS times UPON ME PHONING THEM that the order is ready for collection at the store.</p> <p>sent my mother to collect the order - it was a gift for her which i clearly stated on my order.</p> <p>she speaks to an Evelyn at customer service that was incredibly rude to my mother and when i phoned to speak to her got the same pathetic service from her.</p> <p>she was adamant that the package was not yet in the store. and the minute it did arrive i would be advised to collect it.</p> <p>more than a week later - AGAIN I HAD TO PHONE TO FIND OUT THE PROGRESS OF MY ORDER! and get told that the order has been sitting at the store since last week Tuesday! but i was supposedly going to be told the minute it arrives there?</p> <p>all along i have had to follow up and NOBODY has taken the liberty of contacting me and advising me that an item which was supposed to be dispatched within 7 - 14 days was sitting in the store for another 7 days!</p> <p>today when i phoned Riverside branch to confirm my oder is there Themba was the ONLY person that actually phoned me back after he said he would go and check to confirm.</p> <p>Very disappointed with the service, considering when i worked as part of the EDCON team, this type of service was never tolerated.</p>