EDGARS *********** the disabled!!

I purchased items on Edgar's website totalling R714.95! To confirm the order I had to use an OTA pin! The pin duplicated in my arms 3 times and duplicated the order twice! The duplicated order was cancelled but R714 was deducted from my account two more times! I was given a reference number! But I needed it resolved quickly as I needed to buy a discounted bag for a holiday I'm planning in December! So I phoned Edgars accounts department! And I was told they can not assist me! I must go to the nearest branch and fill in paperwork to get my money back! What bull**** is this??? I am in a wheelchair!!! Now I must take money I don't have for an Uber which will be R140 to get back R1428 on my account that's was taken due to an error made by their web page!! Why am I responsible!! And I lost out on the ****ing discounted bag as well!! Then I will pay up my account and close it!! *****ing from customers and still expecting me to pay out of my pocket to fix it is disgusting service and a ridiculous!!