Edgars ripped me off

I discovered that I have two cellphone insurances , co- protector and an mtn airtime that Edgar's has been deducting without my approval and I reported the matter on 13/08/2019 I'm still waiting for this matter to be resolved no statements were sent to me for the past 8 months I blame myself for the ignorance till 11/09/2019(1st statement this year).when I tried to open the statement I'm only seeing the balance nothing else. Edgar's has been telling me that they have reversed part of the amount but there's no proof .I have been ****** of more than R2000 rand by the store that I trusted and have been having this acc with them for the past 25years BUT my life has been a living hell since 13/08 because they keep sending messages that I should pay . I'm still waiting for the full amount of all the reversals Edgars promised to email me .