Edgars / Retailibilty catch a wake up!

First, staff are great. Problem, 1. one cannot contact anyone beyond call centre level. 2. Edgars use a shifty company called RCS to run their accounts- there one cannot contact anyone aside from call centre level either. 3. reopened an account- in the space of 1 month, they (RCS on behalf of Edgars) started harassing me for money. Money which I was and did pay. Now 5 months later- no change- according to them I owe, I owe. So. Edgars this complaint is for you for using this RCS, and for your management hiding behind a call centre. SHAME ON YOU! The great floor staff work on efloors empty of clients - I wonder why?