Edgars + Retailability = NO RETAIL ABILITY

Edgars customer service is virtually become non existent. The pandemic hit and they were completely unwilling to be of any assistance even though I paid for insurance. Once I could no longer keep up with my payments their call centre agents called me continuously wanting to know when I will pay etc. Now that my account has been brought up to date, I am no longer receiving any calls nor account statements (even the thank you app no longer works!) so I can't even track my payment progress, they have yet to update the credit bureau which of course negatively affects my credit score! Then I tried to purchase some stationery at CNA and I get told that at the till that they no longer accepted Edgars cards. Like how come I never heard about this from Edgars. Horrible Customer Service.