HY
Hadenough Y
1 reviews | Active since Jun 2012
17 Sept 2015, 11:11
Edgars responsible for *****
My mother's edgars account balance was zero. Without her permission they placed her account on the VIP club incurring extra fees. I contacted the customer service dept on her behalf and after a long and drawn out process they communicated that the balance was set to zero and VIP status removed. They also stated that the accounts dept will contact us and assist in closing the account. This hasn't happened. We are resorting to legal action if the accounts dept doesn't close the account soon. I have an email that states that prior to escalation that the account was closed. This was a blatant lie. My mother still receives messages on her phone about her edgars account.
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Edgars's replyOfficial
18 Sept 2015, 13:04Hello wernerhm,
We would like to apologise for the overall experience. Kindly note the accounts department have credited your Mother's account and also closed it. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note the accounts department have credited your Mother's account and also closed it. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply18 Sept 2015, 13:04
Official
Hello wernerhm,
We would like to apologise for the overall experience. Kindly note the accounts department have credited your Mother's account and also closed it. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note the accounts department have credited your Mother's account and also closed it. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,