Edgars requesting customers to do their work for them.

I made a payment at Edgars stores In August by swiping my card. Edgars requested a proof of payment as they could not site the payment on their end. I sent them a statement in this regard and this is the response I get. As a customer I now need to do their work for them and request payment details from my bank when I already produced proof that I made a payment. Response from edgars below:

Thank you for your email. Please, ask your bank for the Target Details (the beneficiary details of the payment) for the payments, if it was made electronically. · Date of payment · Account paid into · Reference used · Amount of payment. Should you require any further information, please feel free to contact us on ***or email *** Regards, Chasnaye