Edgars removed R7500 voucher after recieving proof that it was legit

Following my previous post were i recieved a R7500 voucher in my january statement clearly stating i get R7500 off any spend there was no statement stipulating that i need to spend for a specific amount or even that it was a 50 percent discount voucher off a purchase

All that the voucher contained was edgars brand a barcode an amount of R7500 stating off any spend aswel as a voucher number and a valid and expiry date. I recieve my edgars statement on a monthly basis through mms and recieve the same vouchers as R75 or R50 off any spend.The voucher was recievd on monday evening i then went to edgars cornubia on tuesday evening and took items worth over R7500 to the tillpoint to make my purchase i was utterly humiliated when i was told over R3500 was going to be charged on my account and i have to remove some items i queryed the voucher when the confused management of the store informed me it was a mistake and i only recieve 50 percent off.

I had asked to call customer service who were then closed. The next day 16th jan i called in and spoke to angel mbowemi and explained everything to her she had informed me that the voucher meant off any spend and i should email her the voucher date time and link for my statement which i did. She kept contact and provided me with feedback continuously saying the marketing team is not aware of this and they are investigating i had advised that the voucher wil expire on the 21st jan and the issue needs to be sorted the last email was sent this afternoon. as the consumer law states that a a retailer must always provide fair and acurate information as a consumer i am entitled to exactly what has been marketed and coressponded to me.

Today afternoon i logged on to view my statement and to my shocking surprise edgars had went and removed the voucher off my account i then contacted the call center after earlier emailing angel only to be told by an agent that edgars has sent me an sms stating they apologise for the sms it was a mistake i advisd her i had not recieved anything at all why is it that after i queried the matter then only they send an error message and i would be taking up the matter with consumer watch.

It is shocking how a consumer can trust edgars as a reputed brand only for me as a loyal client of many years to be **** and ****** as such. we purchase consumable goods from them trusting our children to consume it how do know that those products are safe been manufactured by a company who cannot even abide to there own policies and **** the only people who pay their bills at the end of the day how can people ever consider edgars as a household or family brand any longer.

I will ensure i take this disgracefull matter to the media naming andshaming all involved