LT
Lebohang T
1 reviews | Active since Nov 2015
25 Nov 2015, 10:20
Edgars refusing to handle the issue
Good day<br> <br> I bought my son a that new Vodacom tablet, 4 month late the is no sound coming out from the device. I went to Vodacom as its their product I was told they cannot take the tablet as I didn't buy it from them. I went back to Edgars/ Jet and they told me they do not now what to do. its hardly a year this has been bought and now m stuck with thing. I am very angry as I have no idea where to turn to.
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Edgars's replyOfficial
28 Nov 2015, 15:35Hello Lebo2long,
It is with great displeasure to hear of the overall experience with your handset. That is certainly not the type of service that indicates our standards. Please be advised we have notified management of this matter and it has been escalated as a matter of priority. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience with your handset. That is certainly not the type of service that indicates our standards. Please be advised we have notified management of this matter and it has been escalated as a matter of priority. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply28 Nov 2015, 15:35
Official
Hello Lebo2long,
It is with great displeasure to hear of the overall experience with your handset. That is certainly not the type of service that indicates our standards. Please be advised we have notified management of this matter and it has been escalated as a matter of priority. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience with your handset. That is certainly not the type of service that indicates our standards. Please be advised we have notified management of this matter and it has been escalated as a matter of priority. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,