Edgars refusing me my due credit

I dont even want to give one star as after 13years having this account Edgars is now refusing to unblock my account. I've recently (3rd of September) tried to unblock my account. They requested statements and ID which i sent through the very same day. They said it WILL be unblocked WITHIN 48 hours.

Conveniently that email was never received. It was sent on the 3rd sept to ***. and again on the 16th sept to ***.

Today it was still blocked. I tried to close my account and get my credit (of about R1000) back. But again the call centre lady said they didn't receive my email. Shortly thereafter she said they did respond on the 16th so she blatantly **** about not receiving my email. (I got a automated response anyways.)

I have tried numerous times to close this account and get my credit back without success. I have lost all my vouchers that was sent to me due to this. Including my birthday voucher.

I want answers and i want them very quick. I have been to this branch to resolve this 3times in this month now. I want this account closed and my credit refunded.

Done with Edgars. And i will make sure this gets on social media.