JB
Jeanne B
1 reviews | Active since Aug 2011
19 Jun 2015, 07:50
Edgars refuses to sell me a pair of slipper
I stay in Potchefstroom where it is general knowledge that Edgars is probably the most useless store in terms of customer service. But on Wednesday afternoon 17 June Edgars in Paarl Mall came very close to taking the first prize. This store actually refused to sell me a pair of pink toddler's slippers. The pair was the only pair on the shelf, and at the paying point I was told (by a very friendly lady) that \the system"says she can't sell it to me because there is \""something wrong\"" with it. I took a good look at the tiny pair of slippers"
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Edgars's replyOfficial
20 Jun 2015, 14:56Hello jeanneboshoff,
Thank you for raising your concerns with us. Kindly note we have referred this matter to the store manager to address, as it could have been handled in a different light. Please be advised the store manager will investigate on the sleepers you wanted to purchase and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Kindly note we have referred this matter to the store manager to address, as it could have been handled in a different light. Please be advised the store manager will investigate on the sleepers you wanted to purchase and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Edgars's reply20 Jun 2015, 14:56
Official
Hello jeanneboshoff,
Thank you for raising your concerns with us. Kindly note we have referred this matter to the store manager to address, as it could have been handled in a different light. Please be advised the store manager will investigate on the sleepers you wanted to purchase and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Kindly note we have referred this matter to the store manager to address, as it could have been handled in a different light. Please be advised the store manager will investigate on the sleepers you wanted to purchase and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***