Edgars Refuses to Replace Defective iPhone - Poor Customer Service at Edgars Mall of Africa

I am writing to express my frustration and disappointment with Edgars' refusal to replace my defective iPhone which i bought in February 2024. Despite numerous attempts to resolve the issue, they have failed to provide a satisfactory solution.

I purchased an iPhone from Edgars, but within 7 days the battery life span started giving me a problem. I returned it to the store, and they sent it for repairs. However, the phone came back with the same problem which the salesperson also noticed! I have been communicating with the head office via email, but they refuse to replace the phone.

Edgars' customer service has been unhelpful and unresponsive. They seem more interested in protecting their sales than in ensuring customer satisfaction. I am extremely disappointed in their handling of this situation.

I hope Hellopeter can assist me in getting Edgars to take responsibility for their defective product which i never collected ever since it came back from repairs because it was still having the same problem and provide a suitable replacement.