Edgars Refuses to Exchange Items that are too small

Edgars Greenstone Shopping Centre, A place I definitely will never support again! People have been complaining about their Bad service hypocrytical policies etc... Well today I can confirm this.

Edgars will let you buy a Shirt or Pants that has been fitted by multiple individuals who sweat, have potentials skin Diseases and Bacteria on them and will even exchange such items no problem so that you can happily buy this product and wear it with no arguments or complaints... However, try and return items that don't fit you after it's been washed and they refuse to return the stock.

Dimakatso Malepetse, the store manager explained the above is correct and that they would sell contaminated clothing that had been tried on by multiple people, but would never exchange clothing that is too small or too big if it's been washed.

Now I genuinely need this clothing as my work clothes are basically worn through after 4 years of wearing and budget has to be protected at all times in this Pandemic. We cannot use the changing rooms and I refuse to follow hygienic practices, but Edgars seem to be ok with Contamination risks.

The clothing for exchange is in Pristine condition. just washed and disinfected... Slips are still available, but Edgar's will not exchange, where I have in Fact in the past Exchanged washed Clothes, I just fortunately still had the Tags.

Edcon's CEO asked the customer base to support them through these tough times but can't provide decent Quality services to extremely frustrated customers or help customers with basic exchanges. Policies of exchange are highly hypocritical but Dimakatso Malepetse stands by her decision stating "No customer would want to buy washed Clothing, but it's ok to let customers buy clothing that has been tried on by multiple other customers."

I will never support EDCON again, and in my humble opinion, they deserve to close down for all the years of overcharging people on their accounts and not even providing a single decent service which customers can enjoy.

Nick