ZS
Zayd S
1 reviews | Active since Feb 2015
12 Jul 2015, 13:13
Edgars refuses to exchange an unused garment
Hi all<br> <br> I am the father of a wonderful newborn<br> <br> As with new life .. He grew out of the size of garment I purchased .. so I headed down to the nearest edgars were the manager did not want to exchange the piece for me.<br> I am completely discusd at the policy and how he acted it out<br> I want to support the store and exchange the garment but they don't want to let me
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Edgars's replyOfficial
14 Jul 2015, 12:46Hello Zaydsk786,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Please note that our terms and conditions do state that in order for us to grant an exchange for a customer, the item being returned must be returned within the 30 day period, in its original resalable condition with tags attached along with a valid proof of purchase.
Should you require to be advised further, kindly contact our customer experience team on ***.
We do however agree that the manner in which this matter is handled should not, in any way be unprofessional and this will be addressed with the Edgars Westwood stores management.
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Please note that our terms and conditions do state that in order for us to grant an exchange for a customer, the item being returned must be returned within the 30 day period, in its original resalable condition with tags attached along with a valid proof of purchase.
Should you require to be advised further, kindly contact our customer experience team on ***.
We do however agree that the manner in which this matter is handled should not, in any way be unprofessional and this will be addressed with the Edgars Westwood stores management.
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply14 Jul 2015, 12:46
Official
Hello Zaydsk786,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Please note that our terms and conditions do state that in order for us to grant an exchange for a customer, the item being returned must be returned within the 30 day period, in its original resalable condition with tags attached along with a valid proof of purchase.
Should you require to be advised further, kindly contact our customer experience team on ***.
We do however agree that the manner in which this matter is handled should not, in any way be unprofessional and this will be addressed with the Edgars Westwood stores management.
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Please note that our terms and conditions do state that in order for us to grant an exchange for a customer, the item being returned must be returned within the 30 day period, in its original resalable condition with tags attached along with a valid proof of purchase.
Should you require to be advised further, kindly contact our customer experience team on ***.
We do however agree that the manner in which this matter is handled should not, in any way be unprofessional and this will be addressed with the Edgars Westwood stores management.
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***