Edgars refused to exchange.

On the 13 of Jan at 17:14 ,I bought a pair of school shoes at Edgars Boulders , when she tried the shoe on it was small ,I put it back in its original packaging and returned it back to the store the following day around 17:14,the store manager refused to take the shoes saying that it has been worn,I explained to him that I bought the shoe in the same condition,that am returning it in.I then explained to him that I bought the shoe without a tag,I had to wait for 10-15 min while the cashier was trying to find a code,which she wrote in a piece of paper and gave to me with the receipt,this can mean that I was not the first buyer of the shoe,he refused to reason I asked him to call the lady who was helping me to confirm the condition of the shoes,he said the lady was on leave.I left the shoes At The Shop And I reported the matter to their customer care line on Friday morning,the lady I spoke to Ekeletso promised they will call me within 4 hrs, They Didn't Call, I coled them n they told me that the store manager said the shoes were unsellable ,I then asked the supervisor how were they sold to me then Because I brought them in the very same condition that I bought them in.promsd to col .