AB
Anton B
1 reviews | Active since Jan 2011
24 Mar 2015, 12:10
EDGARS REFUSE TO GIVE WRITTEN FEEDBACK
Want to buy something from EDGARS over six months. My account states 12 months and when I want to change to 6 months they said you can only change from 6 to 12 and not visa versa. When asked to have this statement in writing, they refused because \it was a business decision"? This is contrary to the Consumer Protection Act as well as the National Credit Act. Is EDGARS going down the drain now so fast that they condone ******** actions\""?"""
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Edgars's replyOfficial
27 Mar 2015, 09:38Hello abarks,
We are deeply sorry for the overall experience. Please note we no longer change the plan from 12 to 6 months. That is a business decision taken after the affordability check was done. We understand the frustration and discomfort caused, but that is a decision we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note we no longer change the plan from 12 to 6 months. That is a business decision taken after the affordability check was done. We understand the frustration and discomfort caused, but that is a decision we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***
Edgars's reply27 Mar 2015, 09:38
Official
Hello abarks,
We are deeply sorry for the overall experience. Please note we no longer change the plan from 12 to 6 months. That is a business decision taken after the affordability check was done. We understand the frustration and discomfort caused, but that is a decision we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note we no longer change the plan from 12 to 6 months. That is a business decision taken after the affordability check was done. We understand the frustration and discomfort caused, but that is a decision we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***