TC
Terri-Lyn Chetty

1 reviews | Active since Apr 2017

20 Apr 2017, 12:54

EDGARS REFUSE TO CHANGE ACCOUNT TERMS TO 6 MONTHS

<p>I recently opened and Edgars account online and I had requested it be a 6 months account. I had gotten an sms saying my account has been approved assuming it was a 6 months account I activated my account and made my first purchase. I asked the guy at the cash desk if this was a 6 months account and he advised it is a 12 months account, I then went to the account enquires and asked them if they would change this account to 6 months, the lady called the head office requesting them to change this account to 6 months and they advised that I do not qualify for a 6 months account.</p> <p>My question is how can I not qualify for a 6 months account but I qualify for a 12 months where I would be paying interest and would also end up paying much more on the account due to the ridiculous interest rates.</p> <p>Also giving me a such a high credit limit makes no sense whatsoever... This could be halved and I could be given a 6 months account which makes much more sense.</p> <p>I recently opened a Foschini account which was also on 12 months, I had no problem at all changing this account to 6 months Foschini literally took 2mins to make this change for me where as Edgars is only interested in charging their customers interest.</p> <p>I have paid my account off and will be closing this account.</p> <p> </p>

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Replies (1)
Edgars
Edgars's reply20 Apr 2017, 14:53
Official

We understand all the inconveniences caused and frustrations incurred by the matter. Kindly be advised that the account is automatically approved by the system, it determines if a customer should be on the six or twelve months plan. We apologise that the matter resulted in our valued customer closing their account. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.