Edgars refuse our money

My wife and I have been battling to pay Edgars. They are going to liquidation soon but are not willing to take our money. I wrote them the below email:

Hi

We are not looking for Covid-19 relief. We want to pay an Edgars that we once had it with you in the past.

We are battling in trying to pay an account we once had with Edgars. We want to settle that; Please assist us.

It was under my wife’s details: • ID Number: 82042******** • Account Number: 7000***** • Her Mobile Number: 081 *** ***** • Her email address: n****.****@gmail.com

The account was last active in the year 2012. The balance it’s showing is R1 028.00

We want to pay it up and move on with our lives. Your inaction has put hold our lives in an unbearable situation. We sent you an email on Friday 8th May 2020 at 10h27 AM. We still have not had any meaningful response from you; bar automated responses.

We have received ALL payment letters settling our debts but no action from you.

Please put yourselves to bear on this matter.

Warmest regards, Siyabulela Mooi