1 reviews | Active since Nov 2011
Edgars Refunds on a paid up Account
<p>I visited the Edgars store at gateway to close my account. The lady that assisted advised there was a credit and in order for the refund she will contact customer services. I work abroad, so i told her please issue me a voucher/ gift card for the value. The customer services division advised they cannot do that and will only process a refund if i give them a copy of my bank statement. I was leaving the country in 2 days, i had no time to go to the bank. If Edgars owes me the money, why can't they issue me a voucher or allow me to purchase for the credit amount, instead they blocked my account. Really dissapointed in the way they operate, and the cusomer services manager was of no help even though it was my money. </p>
We have escalated the complaint to the Edgars Gateway management to address with regards to the account refund query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
We have escalated the complaint to the Edgars Gateway management to address with regards to the account refund query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
We have escalated the complaint to the Edgars Gateway management to address with regards to the account refund query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
We have escalated the complaint to the Edgars Gateway management to address with regards to the account refund query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***