Edgars refund please
I bought Vodacom R12 and R55 airtime via your OTA platform today. The sms took ages so I went to Edgars Cape Gate to find out why its taking so long and to pay for it. Just got there and the R12 airtime came through and just after I paid I received another sms for MTN R55 airtime. I can't use this, I never bought MTN I bought everything from the Vodacom menu. I spoke to the gentleman at the cellphone section and he said theres nothing they can do. I have a very tight budget and the only reason I bought my monthly airtime through your app was because I received an sms about an airtime competition where the winner could have their account zeroed and my BIS happened to be finished. This now leaves me in a position where I am losing business because I cannot use my phone and I feel it is theft to take my money and expect me to just 'buy some more'!
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Edgars's replyOfficial
05 May 2016, 08:23Please be advised we would like to raise your concerns with the OTA department however you have not provided us with your contact or account details.
Please contact us on 0800 203 925 and quote your reference number ***/GO for further assistance.
Kind regards,
Edcon customer experience team,
0800 203 925
Best regards,
Edgars's reply05 May 2016, 08:23
Official
Please be advised we would like to raise your concerns with the OTA department however you have not provided us with your contact or account details.
Please contact us on 0800 203 925 and quote your reference number ***/GO for further assistance.
Kind regards,
Edcon customer experience team,
0800 203 925
Best regards,
's updateReviewer Update
05 May 2016, 08:47My account number is: ***
My phone number is ***
's update05 May 2016, 08:47
Reviewer Update
My account number is: ***
My phone number is ***
's updateReviewer Update
11 May 2016, 15:28Anyone Its been a week and no body has contacted me from head office or even given me an update.
The last I heard was they're investigating with OTA and that's where it ends. Can some one please let me know what's going on. Please see all info below in case you lost it or forgot about me.
Just following up from Wednesday's post on Hello Peter:
I purchased Vodacom R12 and R55 airtime via your OTA platform this morning. The airtime sms took ages to come through to my phone. So I went to Cape Gate Edgars to find out why its taking so long as well as to pay for it as I don't want a huge bill at the end of the month. Just as I got there the R12 Vodacom airtime came through and just after I payed at the accounts department I got another sms for MTN R55 airtime. I can't use this as I'm vodacom and I've never bought MTN airtime and I was on the Vodacom menu earlier that's where I bought the Vodacom R55 airtime. I spoke to the gent at your cellphone section fhe said there's nothing they can do airtime can't be refunded. Its easy to say just buy another vodacom R55 but I don't have another R55 as I live on a tight budget and now I can't buy BIS and receive my emails or whatsapps from my clients. Can you please sort this out as its not my fault, it was your OTA platform that gave me the wrong airtime.
Sent info through on Thursday morning after Edgars responded its now Friday so can I get an update please?
's update11 May 2016, 15:28
Reviewer Update
Anyone Its been a week and no body has contacted me from head office or even given me an update.
The last I heard was they're investigating with OTA and that's where it ends. Can some one please let me know what's going on. Please see all info below in case you lost it or forgot about me.
Just following up from Wednesday's post on Hello Peter:
I purchased Vodacom R12 and R55 airtime via your OTA platform this morning. The airtime sms took ages to come through to my phone. So I went to Cape Gate Edgars to find out why its taking so long as well as to pay for it as I don't want a huge bill at the end of the month. Just as I got there the R12 Vodacom airtime came through and just after I payed at the accounts department I got another sms for MTN R55 airtime. I can't use this as I'm vodacom and I've never bought MTN airtime and I was on the Vodacom menu earlier that's where I bought the Vodacom R55 airtime. I spoke to the gent at your cellphone section fhe said there's nothing they can do airtime can't be refunded. Its easy to say just buy another vodacom R55 but I don't have another R55 as I live on a tight budget and now I can't buy BIS and receive my emails or whatsapps from my clients. Can you please sort this out as its not my fault, it was your OTA platform that gave me the wrong airtime.
Sent info through on Thursday morning after Edgars responded its now Friday so can I get an update please?
's updateReviewer Update
12 May 2016, 13:07OHi I just missed your call and now I'm refunded R55 airtime, this is not what I want and its useless I've already bought airtime with money I had to borrow. I want R55 deducted off my payment at the end of the month or if you prefer you can pay me cash at any of your establishments you can keep your airtime I want back the money I had to borrow. Who phones someone once and doesn't even leave a voicemail. I don't want the airtime! Your ProvideInfo call has been logged. Ref: EDPV-*** I do not consider this matter resolved!
's update12 May 2016, 13:07
Reviewer Update
OHi I just missed your call and now I'm refunded R55 airtime, this is not what I want and its useless I've already bought airtime with money I had to borrow. I want R55 deducted off my payment at the end of the month or if you prefer you can pay me cash at any of your establishments you can keep your airtime I want back the money I had to borrow. Who phones someone once and doesn't even leave a voicemail. I don't want the airtime! Your ProvideInfo call has been logged. Ref: EDPV-*** I do not consider this matter resolved!