Edgars refund my R300!!

Sometime in August 2017, I went to Edgars Nelspruit to layby clothes. I failed to honor payment within time frame. I then went to Edgars in November to add on the amount I already paid so that I can get other items. I produced my identity document and the lady who was assisting me was able to see the amount I already paid. The lady requested receipt which I told her that I misplaced it. I was then told to come back the following day as the manager was attending his child in hospital. I then went the following day and still I was not assisted. I lodge a complaint with Edcon and then the store manager Donald contacted me and promised to resolve the matter. to this date I haven't received any feedback from him.