1 reviews | Active since Nov 2016
Edgars - Red Square - just dont care
<p>on the 26/04/17 i went to red square edgars musgrave durban with my husband to buy myself a new perfume. i was helped by a fantastic African male who sold me a R1290.00 DKNY New York perfume which i have never tried before but the tester smelt really nice. this was at 13h46 and i proceeded home to get ready for night shift and i used my new perfume (one spray) while i was at work it made me feel sick and i had to wash it off as i was vomitting - the smell was just too strong i think but this has never happened to me before. the next day i went back to the store and requested to exchange the perfume for something else and an indian sales lady was so determined not to help me in any way and made excuse after excuse why i cannot exchange the perfume so i requested to speak to the manager of the store also a lady and she helped me and took my details and took photo copies of my receipt and photos of the perfume and said she would call me on Tuesday 02/05/17 once they have spoken to the rep. till today i have recieved no response and everytime i call the store i get told that the manager is on a conference call and i leave my details and nothing happens. this is ridiculous as there should be some policy with regards to this as we cannot know if we are going to have a negative reaction to something that we buy. i am not satisfied with the product and it is such a waste now as i cannot use it. i even said i was willing to take a tester in place of this perfume as i cannot use it.</p>
Kindly note that as per our telephonic conversation. We have escalated the complaint to the Redsquare Musgarve mall management to address as our valued customer is not happy that you have not yet received proper clarity on the D.K.N.Y New York perfume that returned in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly note that as per our telephonic conversation. We have escalated the complaint to the Redsquare Musgarve mall management to address as our valued customer is not happy that you have not yet received proper clarity on the D.K.N.Y New York perfume that returned in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.