Edgars Red Square- Do Not Care About Customers

I placed an order on-line for R1463.00, i was not happy with the Estee Lauder Colour Long Lasting Lipstick, I paid just for the lipstick R315.00. It says that its long lasting colour but did does even last for 2 hours. I then called the red square call centre and advised them the issue i am having, they sent a courier to collect from me. The courier then collected on the 23/10/2015, to date i have not received any feedback with the status of the return. I call every single day on *** and i hear the same story daily that someone will call me back by the end of the day to advice me the status, I have not even received the refund. What kind of customer service is this? I am highly disappointed as i shouldn't be calling daily.. I want my money back... This is the last i will buy anything from RED SQUARE!!! I need answers and need to know what is the status? Surely it cannot take so long. Am i ever going to get feedback or will i be told the same story daily? Please someone in higher management call me back. By us customers ordering and paying, we are paying all RED SQUARE SALARIES....