Edgars / RCS What the hell?

So, Edgars don't send you statements. It's impossible to get hold of them on the phone - none of the numbers exist. Go into Edgars to check balance - oh, you have paid too much! You must buy for said amount.... Go to Jet that accepts Edgars cards to be told the card doesn't work, it doesn't have a chip. Go back to Edgars to get the correct card. You have to pay R60.00 to get the new card! NO! Ok, don't worry, on 1 June we are getting the new cards, and it's free of charge to you. Ok, go back to Edgars today to get my new card. NO! RCS said they are not ready with the new cards. Who pays for my petrol? ME! Who gets frustrated? ME! Sometimes I wonder why they didn't close all the branches when Edcon was in such a precarious state when the pandemic hit. So .. now I wait - I still don't have my money back or merchandise to compensate for not receiving a statement and over paying. Shows you my integrity by paying even if I don't get a statement. Edgars / RCS? What the heck is going on??!! This is really terrible service. We are already so low on customer service, and you seem to be number 1 on the leader board for lack thereof!