Edgars RCS petty ******* who make it impossible to close your account while they still continue to rob you with charges

On 28 November I visited the Edgards n1 city branch after trying to cancel in store at century city who was offline a week before. I was told by the cashier to pay the outstanding amount after she checked it and I paid. I was told to get on the phone with RCS but this seemed to take too long so I got the email address and sent them the proof of payment with balance refelcting R0.00 and a copy of my card and ID. I instructed RCS Edgars to cancel my account with immediate effect with the reason being as it is too much of an inconvenience to use my account. I got an automated email response stating that they are inundated with email requests and will attend to me. To date, I have not had any feedback. I sent them a couple more emails enquiring about the status of my account / instruction. Today I called them and was only able to follownrhe voice prompts which at one point I was read another outstanding balance. I was very clear to cancel my account and that I will not be held liable for any charges or fees due to their delays. Nonethless, my call was placed on hold and and I was never transferred to anyone. I believe this is a tactic that they are using to prevent one from closing their account while you continue to incur exorbitant charges. Seems like they are nothing more than common *******