EDGARS / RCS ACCOUNT CLOSURE - WORSE TAKEOVER EVER!

Good day I went into Edgars Cape Gate on 01 October 2020 and requested that my account be closed. I was told that there was an outstanding amount of 76cents (which still makes no sense as I paid the outstanding amount as per my Edgars statement at the end of September 2020) and after paying the 76cents that my account would be closed.

I followed up with Edgars, after my in-store visit, by sending an email via the Edgars website reiterating my request for my account to be closed. I was told that my account could not be closed due to an outstanding balance. WHAT BALANCE - I SETTLED MY ACCOUNT ON 01 OCTOBER 2020! I received no reply from Philisiwe or anyone else at Edgars. when I questioned this!

I followed up by phoning Edgars on 16 October 2020. I spoke to Phumlani at 12:29pm. He confirmed that he requested the Reversal the R86.00 (the unexplained accrued charge). He also confirmed that he has placed a block on my account so no further charges would be app**** and it would take 48 hours to be activated. He also confirmed that it would take 30 days for the closure of Edgars account.

Following my conversation with Phumlani I received an email on 22 October 2020 from ***. The email said the following: "Please be advised that your Edgars account paid up. Your account is currently R0.00 and therefore no charges will incurred on the account. Should you require any further information, please feel free to contact us on ***or via e-mail to: Edg******* Regards, Onesimo"

Between 16 October 2020 and 22 October 2020, On 20 October I also received an email from ***. from Lauren stating: "You are a valued customer whom we would not like to lose, however we will honor your request to close your account. We have prepared your account for closure and will close the account after our next billing cycle. "My response was: "In terms of the following: "We have prepared your account for closure and will close the account after our next billing cycle." I assume that I will not incur any further charges?" Of course I received no response from Edgars. I called Edgars / RCS again on 20 October 2020 but do not know who I spoke to and was once again told that a dispute had been logged for the "Outstanding balance" R116.83" I do not owe Edgars this money as my account was closed so NO balance should have been accrued!!!

This is the worst customer service I have ever experienced. The administration between Edgars and RCS is sadly lacking. It honestly feels to me as though between Edgars and RCS neither company knows what is going on.

Please resolve this complaint asap! Regards Gail Irwin