Edgars - RCI grrrrrrrrrrr

I called in to the RCI call centre today to get my account balance and notify Edgars that I will be closing my account. (due to the high interest rate they are now charging 17.5%) I had a 6 month interest free account but this is no longer an option and I am forced to now pay interest. I was given a string of security questions which I answered and was then told I need to cancel my club membership fee. The lady transferred my call but the call was cancelled as 'The call cannot be completed as dialed'. I called back again and was given the 3rd degree again for security reasons and once again I was transferred and got the same message and was cut off again. The 3rd time I called I asked the RCI person to give me the direct number to dial and was once again given the Spanish inquisition. He then gave me the number after much debate, which I dialed directly but had the same message. Absolutely useless and I guess I will need to go into a branch for a second time after they were the ones who said that I should call.