SR
Sharne R
1 reviews | Active since Oct 2015
01 Apr 2016, 06:52
EDGARS PURCHASE GOOD TASTE TRAVEL AND EVE
I am being billed for the above without my consent. I do not travel and will not pay for something I have not agreed on. I have been a loyal customer with Edgars for years and due to this want to cancel my account. I have called Edgars as well as another number they gave me resulting in 6 phone calls since the 14th March 2016, the last one I was being transferred to a supervisor and having to hold on for just over 5 minutes ending up not speaking to any supervisor. As a loyal customer I think this is shocking service. I sent an urgent email on the 30th March at 4:41, to date no one has bothered to come back to me.
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Replies (2)
Edgars's replyOfficial
01 Apr 2016, 12:00Hello sharner@,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Edgars's reply01 Apr 2016, 12:00
Official
Hello sharner@,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
SR
Sharne R's updateReviewer Update
22 May 2016, 03:30To date this has not yet been resolved. I have made plenty phone calls and visits to the Edgars desk and all they ever do is log the query. This is now affecting my credit record as no one is resolving my problem. All I want is the amount I am being charged for something I did not sign up for to be reversed and my Edgars account cancelled.
I have been a loyal customer to Edgars for years, but it appears that loyalty means nothing to Edgars.
Complaint reference number : Edcon Complaint : *** : ***/GO
SR
Sharne R's update22 May 2016, 03:30
Reviewer Update
To date this has not yet been resolved. I have made plenty phone calls and visits to the Edgars desk and all they ever do is log the query. This is now affecting my credit record as no one is resolving my problem. All I want is the amount I am being charged for something I did not sign up for to be reversed and my Edgars account cancelled.
I have been a loyal customer to Edgars for years, but it appears that loyalty means nothing to Edgars.
Complaint reference number : Edcon Complaint : *** : ***/GO