Edgars Protection Plan

I have been retrenched for a few months now. I had contacted Edgars from the beginning and had sent the requested paperwork. I had not received any word regarding the account protection plan I had been paying every month. Despite I have been paying the plan, I am still being emailed stating that I must pay my account and any aging of the situation will result in arrears. I had said that I was paying the plan, but there still has not been any progress. I am still being forced to pay for something when I have no source of income.