Edgars Protea Glen refused to fix my phone when it was still under warranty

On 26 Dec 2016 I purchased a phone from your Protea Glen branch and on 24 dec 2017 i took it back as the phone started being problematic around mid Dec 2017. On the 24th i was told systems were down and i could not be help with booking my phone in for repairs, i was instructed by Sandile to come back on the 27th. i had stated to him that this would be after the warranty is ending on the 26 he advised that on the 25 and 26 its public holiday and he would not be able to assist any way, as repair center would be closed. so as instructed i came back on the 27th Mduduzi took my phone in and gave me a claim/repair form a week later in being contacted to come collect my device i cannot be helped as the warranty ended on the 26th. i went back to the shop and stated what had happened Diana told me that, i believe is not my problem/ fault as a customer. i advised her that the device has a 12 month warranty on it, and i was instructed to come back on the 27th as that would have been the only day i could have been assisted. Diana told me a lot of procedural things, that do not involve me ( she said edgers would have only been able to help if phone was brought in 1st week of Dec) she advised that the courier would not have been able to come in time for the phone to be delivered to the repair center while the unit was under warranty. id not understand how this was my problem so i requested to speak to a manager the i was presented with Simon, who just took what his colleagues said and didn't even try to assist. He told me to send him an email and MAYBE he will be able to MOTIVATE the courier and repair center to fix my unit. Their procedures are unfair towards cell phone warranty and he didn't even acknowledge it when i brought it up and was quick to dismiss my statement about it.

So to Edgar's 12 month warranty really means 11 months, I've had a long relationship with Edgar's over 3 years now which is why i know the individuals there by name. I am very disappointed with the services i have received and i find their reason for not being able to assist unacceptable because my phone has a of warranty on 12 months. They , like all other companies are supposed to take my phone is as long as its still under warranty and services my device. its not my problem the couriers and repair centers are closed for the holidays and I'm not accepting this treatment.

With companies like Game they take the stuff in and if there is a holiday or non business days they will process my repair accordingly because the unit is under warranty that's what they did with my laptop and it too was a similar situation where it started acting up close to end of the warranty. This is what i had expected to happen, not to be told about 3rd parties, and long complicated explanations about how they would have not been able to assist even if i had brought the phone a week before. i cannot control when the device malfunctions.

I need something to be done about this ASAP my phone need to be repaired or replaced.