YR
Yvonne R

1 reviews | Active since May 2015

11 May 2015, 13:43

EDGARS PRIZE THAT NEVER CAME TO SURFACE!!!

I am extremely disappointed with Edgar's.<br> Edgar's is a reputable company or so I thought and I did not for once think that the company will not keep to its commitments or is false advertising to draw customers to purchase on their accounts to boost the sales of the company. Who is benefiting from the sales? Or is Edgars like the government parastatals?<br> I emailed the return form to Tsheko, with potential dates for the weekend. To date I have not heard from Edgars at all.<br> The dates that I requested have come and gone.<br> I have been a faithful customer of Edgars for many years, and I must admit that right now I am embarrassed to tell my family and friends about Edgar's. This is a company that does not keep its promises.<br> <br> I did not choose to be a winner, I just purchased on my account what I needed at the time.<br>

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Replies (1)
Edgars
Edgars's reply11 May 2015, 16:34
Official
Hello Y_RYL2015,


Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.

As per our telephonic discussion. Kindly be advised that we have forwarded your query to the relevant department to look into and advise accordingly.
Feedback will then be provided to you.

Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly advise you.

Thank you for your patience and continued support.

Kind Regards
The Customer Experience Team
***