Edgars poor service landed me 2 store cards which i dont need
<p>I have recently visited the Bayside mall edgars store to request them to contact insurance department to cancel my cellphone insurance. The service i received in store was very poor even the manager couldnt assist me.</p> <p>Next day i went to Legit store to make payment and then i realised that my store card was nowhere in my bag. I quickly assumed i may have left it at edgars given the type of service i received. They said the card wasnt there and the manager immediately suggested that i can go to customer service for a replacement card not mentioning that i will be charged R50 for it. I went back to the store and they the next day and they had found the card i just took it,now i have 2.</p> <p>I just saw the R50 fee now which i wasnt aware i was going to be charged,so my question is can i go back to the store and return the replacement card in order to prevent the charge?</p>
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store. We are currently liaising with the store manager regarding your concerns raised, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store. We are currently liaising with the store manager regarding your concerns raised, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
