Edgars poor service................. just want money for nothing!!!

On the 15th of December I settled my account in store with edgars, the lady instore advised me she cant close the account I need to phone after a week so the settlement can show on the account, due to the festive season I phoned in the 06/01/2021 08:13 to close the account the lady guarantee me the account will be close.

Today 13/01/2021 I received a sms R45.44 is due to pay by 01/02/2021, how is it possible if the account is closed??

I phoned in 13/01/2021 spoke to a lady and she informed me I have to cancel my club benefits... so I told her but I did cancel my account on the 06/01/2021 and I will go to HelloPeter when she informed me EDGARS is already on Hello Peter..... after it she told me edgars club is not part of edgars she will transfer me to the club benefits then she drop the call.......

Poor service!!!!!!!!!!!!!!!!!!!!