Edgars - Poor Service

I been an Edgars Customer for over 35 years (Farouk Khan Edgars account ***), I did not have a need to use this account from 2022 as my wife also has an account, I had a surplus of some R33 in my account and did not bother about the surplus. Last week I in error paid a R1000 into this account, I called Edgars from Monday 30th October 2023, even went into a store in Durban , they cannot trace my account, it seems that Edgars have closed my account. I was advised by the store to write to Edgars with a proof of any Edgars statement, my ID and even submitted proof of my R1000 payment. I am being pushed around as if Edgars have no trace of me yet I had this above account for 35 years, Surely being with Edgars for 35 years , I cannot disappear in thin air, more especially I have funds in the above account. All I want is a refund as I have provided the necessary proof and an edgars statement from 2022.