EDGARS POOR SERVICE DELIVERY

MY LATE MOM HAD A FUNERAL POLICY WITH THE EDCON GROUP, PAYABLE THROUGH HER EDGARS ACCOUNT MONTHLY. AND SINCE HER DEATH AROUND JULY WE HAVE SUBMITTED CLAIM FORM WITH ALL THE NECCESSARY DOCUMENTS NEEDED FOR A CLAIM AND UP TO DATE WE HAVE NOT RECEIVED ANY PAYOUT OF THE FUNERAL CLAIM AS WELL AS THE FAMILY PROVIDER POLICY. INSTEAD WE ARE BEING SENT FROM PILLAR TO POST WITH THIS CLAIM. IF YOU CALL EDGARS YOU ARE TOLD TO CONTACT HOLLARD, IF YOU CALL HOLLARD YOU ARE TOLD TO CONTACT EDGARS. CAN YOU PLEASE INTERVENE