Edgar's poor service... Accounts

Still no response call and agent cnt help keeps me on hold for so long sending emails no response Can someone query why my settlement amount is increasing as I wasn't aware of this , you attorneys have done nothing I don't know who they are so I will not pay any interest I also require a settlement discount for all the trouble I have been experiencing since last year to pay the account this is ridiculous seems like no one can help me I asked for a manager's email address the lady kept me on hold then cut it , can this be resolved ASAP