EDGARS - POOR SERVICE

Hi, I am so tired of Edgars. I phoned ***. First the phone is just put down in my ear. The second time I phoned I spoke to Jo at 16h15. She then put me through to the Insurance dept, but no answer. I also went into the store twice at Boardwalk Richards Bay, but were not able to help me, because they know nothing!!!

I have a funeral policy since 2012. Now I received my statement and it doesn't show at all. What is going on? The service is pathetic!!!

Secondly I tried to activate my movie card. I was told that I had to apply for it, which I did - but that doesn't show either. My account now just shows I am in credit with R203!!!

So what must I do now? I've got a movie card - but it is not activated. The movie card number is ***. Can you activate it?

Please advice what I must do about the funeral policy, which is with Hollard, but through Edgars.

Your service and correspondence is very poor.

I am hoping to hear from you urgently!!!

My contact number is *** Edgars Account Number *** ID: *** My Name: Elise van der Westhuizen