Edgars poor service

My wife has been trying to close her Edgars account for over two months. Every time she tries, there is a problem. Quoted below is her e mail to their accounts department, which has been sent 3 times, with no response:

Edgars account number refers: ***

This communication serves as notice of immediate closure of above mentioned account.

To whom it concerns,

Dear Sir/Ma'am,

Kindly note that I am closing and canceling the abovementioned account with immediate effect.

Kindly freeze this account, and stop debiting me.

I have not purchased anything on this account for a long time, and no longer require it.

I have been trying to close this account for several months.

Every time I pay, and request closure at an Edgar's Branch, I am told that I must phone " Head Office". This is useless, because when I call the "Head Office" call centre number, I get told they cannot do it, I must either do it at a branch, or phone RCS on ***.

When I approach a branch, the branch refers me back either to the above number, or to 'Head Office'.

When I call the above number, I am told they cannot help me, I must go to a branch , and the whole cycle repeats itself.

This is ridiculous and very annoying, and a waste of time, money, and petrol !

I have to say, that the staff in the Eastgate branch are EXTREMELY UNHELPFUL AND ABRUPT.

In addition, despite having paid the outstanding balance, of R154,53 on 28/08/2020, as told to me by Yasmin, from "Head Office ", I was confronted with a greatly increased debit balance at my last attempt to close this account at the Eastgate branch on Wednesday 23/09/2020. This is not acceptable, and I want to know how the amount owing can jump up to R340.00 when I have not made a purchase. Something is not right here!

Every time I try to close, I get told a different (increased) amount.

Kindly adjust this account to reflect the correct outstanding amount, CLOSE THE ACCOUNT immediately, and forward to me the CORRECTED, final amount for finalisation, ASAP.

Thank you

J M SPOWART (Mrs)