Edgars poor online service and inability to refund my money for a product that was not received

I purchased online on 12 may . I received my delivery on 5 june. I only received one item and my account still has not been credited with the 780 rands for my kiehls product. I have called in numerous times since then with no indication of when my cash will be in my account. This is such poor customer service. Any other retailer credits you immediately if they are out of stock. With edgars i seem to have to chase yourll for my money. Pls sort this out asap. Will never use online again