Edgars Poor Online Service
On 14/10 i ordered an item online and paid with my account. On 15/10 i received an email saying the weighbill for my parcel has been created and Edgars’ courier partner has collected my parcel for from them. On 16/10 i received an email saying my parcel is out for delivery and that it would be delivered to my address before 17h00.
Today is Tuesday 22/10 and no delivery! No one is assisting. The 5day timeframe is over. This was supposed to be a gift for my daughter. So now its her birthday and i have to go buy something else because of your useless customer service.
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Edgars's replyOfficial
22 Oct 2019, 11:02Dear Marietjie
Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you with the online purchase.
We will follow up with our couriers and provide you with feedback regarding the status of the delivery.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you with the online purchase.
We will follow up with our couriers and provide you with feedback regarding the status of the delivery.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply22 Oct 2019, 11:02
Official
Dear Marietjie
Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you with the online purchase.
We will follow up with our couriers and provide you with feedback regarding the status of the delivery.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you with the online purchase.
We will follow up with our couriers and provide you with feedback regarding the status of the delivery.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,